Ticket Purchasing Help

Can I return or transfer my tickets to someone else?
Unfortunately we are unable to accommodate ticket returns and transfers. If you are buying pick-up tickets as a gift for someone else, please include th...
Thu, 22 May, 2014 at 5:45 PM
My order appears to have been cancelled. Why?
Occasionally, SantanaFanClub.com may, at our own discretion, cancel an order. This cancellation may extend to orders placed from the same IP address, th...
Wed, 2 Jul, 2014 at 11:34 AM
What happens if I purchased tickets from SantanaFanClub.com and the show is cancelled?
In the event that a show is cancelled, we will email you and issue you a refund for the cost of your tickets. The ticket service charge and transaction fee ...
Thu, 16 Apr, 2020 at 11:28 AM
What happens if I purchased tickets from SantanaFanClub.com and the show is postponed?
If the show is postponed, or the date is changed: Your original tickets will be honored on the new show date. Should you be unable to attend the new date, w...
Thu, 16 Apr, 2020 at 11:32 AM
I purchased a ticket package. How will I get details on that?
If you have questions about your ticket purchase, please contact us using one of the methods outlined in the Contact Us section.
Thu, 22 May, 2014 at 5:46 PM
Who do I contact if I have questions about my tickets?
You will receive an email from SantanaFanClub.com with the complete details on your ticket package purchase including specific night of instructions, ar...
Thu, 22 May, 2014 at 5:47 PM