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Santana Fan Club Help
Can I meet Carlos Santana?
Is Carlos Santana coming to my town?
Can I mail something to Carlos Santana?
I have written a song for Carlos Santana, how do I send it to him?
Can I send Carlos Santana a gift or letter in the mail?
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General Santana Fan Club Store Questions
Do I need an Santana Fan Club membership account to order items through the Store?
How do I know that ordering through the Santana Fan Club is safe?
How accurate are the product descriptions in the Santana Fan Club store?
Why do I see different prices for an item in the Store?
How do I know if an item is available?
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What is the difference between a Supernatural subscription and a Membership?
Why should I sign up for a Santana Fan Club membership?
How much is a membership?
How long does my Santana Fan Club membership last?
How can I change the email address in my account?
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I am having trouble accessing the subscriber area. What do I do?
How long does my Supernatural subscription last?
How do I renew my subscription?
Can I get a refund on my subscription?
Placing Your Order
What payment methods can I use to order from the SantanaFanClub.com Store?
What currencies can I shop in at the SantanaFanClub.com Store?
How much will it cost to ship my order?
Are there any taxes applied to my order?
Will customs charges be applied to my order?
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I have already placed my order, but I want to make changes. Is that possible?
Why do I see multiple charges on my credit card?
I didn’t receive my order. What happened to it?
What is the Santana Fan Club store's returns policy?
Ticket Purchasing Help
How do I buy tickets?
I ordered tickets from the Santana Fan Club. How will I get my tickets?
What is “Pick Up”?
Will I receive instructions on how to pick up my tickets?
When I purchased my tickets, the delivery method was listed as “Mail” but I’m now told that the tickets are only available for pick up at the venue. Why?
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Site Feedback and Comments
How do I get technical support for the site?
Where should I send my feedback or comments about the site?